Created: 14 November 2007 | Joined by: 9 people | Comments: 0 comments
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  EFQM 

  http://www.12manage.com/methods_efqm.html

  Total Quality Management (TQM) is the idea that quality control should not be left to a quality controller standing at the end of a production line. (Checking the final output). It is (or should be) something ... that permeates an organization from the moment its raw materials arrive, until the moment its finished products leave the premises. What is the EFQM framework. Description The EFQM Model is a non-prescriptive TQM framework based on nine criteria . Five of these are ' Enablers ' and four are ' Results '. The 'Enabler' criteria are covering what an organization does. The 'Results' criteria are covering what an organization achieves. 'Results' are caused by 'Enablers' and feedback from 'Results' help to improve 'Enablers'. The EFQM Model recognizes that there are many approaches to achieving sustainable excellence in all aspects of performance. It is based on the assumption that excellent results with respect to Performance, Customers, People and Society are achieved through Leadersh   [More...] [Less...]

  First added: 7 April 2008, by: Jakub Uradnik  [Report as spam]

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  Tags:  management, management concepts, management model, management standards, quality management