Created: 17 September 2007 | Watched by: 12 people | Comments: 3 comments

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  Free Usability Advice | Free Usability Advice 

  http://www.freeusabilityadvice.com/

  October 16, 2007 User data sources We get feedback from users when we’re able to do usability tests, which is not often enough. What other sources are good for user data? Companies often fail to take advantage ... of internal sources of user data. In defining requirements for the next release, do you talk to Tech Support or Customer Service to identify the most frequent or critical usability issues they’ve heard about from users? Those teams also are on the front line for hearing about new features that users want. Technical Writers and Documentation Specialists also can be gold mines of information. If those folks are not already on your team, find them and ask their thoughts. Chances are, the things they have a hard time documenting are good issues to be explored. Marketing and Product Management might have valuable data for you from surveys, focus groups, interviews, etc. If your organization has a Training group, ask them what’s working and what the users want changed. Observe the trai   [More...] [Less...]

  First added: 17 January 2008, by: Stewart Love  [Report as spam]

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  Tags:  blog, usability, internet usability

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  contentions 

  http://www.percussion.com/blog/contentions/index.html

  The content management community is filled with various "debates" about how to manage content. For example, Tony Byrne of CMS Watch had this very interesting post about use of tags and categorization vs. ... raw full text searching. It's a great debate and my first reaction was to dive right in. I was going to blog about our experiences with content structure and what users will and won't realistically do. But before I got to my blog, I was interrupted with a different yet increasingly common problem - not the structure of content, how it was stored, how hard it was to find and retrieve, or whether it was targeting me correctly. My problem? The content itself. Somewhere along the line we've all just assumed that today content is like "truth" in the X-Files - "its out there." All we had to do was find it, expose it, target it, make it relevant, or even, reign it in. Stats are constantly tossed around showing how much time workers spend trying to find a document or article, or how much time   [More...] [Less...]

  First added: 14 November 2007, by: Jakub Uradnik  [Report as spam]

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  Tags:  blog, cms, content, web content

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  GUUUI - The Interaction Designer's Coffee Break 

  http://www.guuui.com/

  Sorry, no new issues I'm currently not publishing any new articles as I'm focusing my efforts on making serious progress on my upcoming book about prototyping. But now that I have your attention, I have ... a favour to ask. Please (the address is henrik.olsen@guuui.com). I’m also looking for cases, prototype examples, stories about good and bad experiences with prototyping, ideas – essentially whatever input you might have for the book.   [More...] [Less...]

  First added: 17 February 2008, by: Jakub Uradnik  [Report as spam]

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  Tags:  blog, information architecture, interaction design, usability