Created: 17 September 2007 | Watched by: 12 people | Comments: 3 comments

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  Free Usability Advice | Free Usability Advice 

  http://www.freeusabilityadvice.com/

  October 16, 2007 User data sources We get feedback from users when we’re able to do usability tests, which is not often enough. What other sources are good for user data? Companies often fail to take advantage ... of internal sources of user data. In defining requirements for the next release, do you talk to Tech Support or Customer Service to identify the most frequent or critical usability issues they’ve heard about from users? Those teams also are on the front line for hearing about new features that users want. Technical Writers and Documentation Specialists also can be gold mines of information. If those folks are not already on your team, find them and ask their thoughts. Chances are, the things they have a hard time documenting are good issues to be explored. Marketing and Product Management might have valuable data for you from surveys, focus groups, interviews, etc. If your organization has a Training group, ask them what’s working and what the users want changed. Observe the trai   [More...] [Less...]

  First added: 17 January 2008, by: Stewart Love  [Report as spam]

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  Tags:  blog, usability, internet usability